Job Description:

Care Team Leader

Based in Sunderland

Salary up to £28,000 per annum

Are you an experienced Care Worker / Care Assistant ready to take the next step in your career? Hales Homecare is looking for a confident, organised, and people-focused Care Team Leader to support our service in Sunderland.

If you're passionate about care, thrive in a fast-paced environment, and love empowering others, we’d love to hear from you!

Your Role as Care Team Leader

As Care Team Leader, you’ll play a vital role in ensuring our care services run smoothly and efficiently. You’ll:

• Allocate care staff to service user visits and manage rotas.
• Support and lead Senior Carers and Field Supervisors.
• Monitor service user changes and update care plans.
• Manage staff holidays and ensure adequate cover.
• Handle new referrals and onboard clients.
• Maintain accurate records and ensure compliance.
• Assist with payroll and timesheet processing.
• Deliver care during emergencies or staff shortages.
• Support recruitment and staff engagement initiatives.

What We’re Looking For

We’re looking for a confident, compassionate leader with:

• Experience in regulated domiciliary care (ideally as a Care Coordinator or similar).
• Strong organisational, communication, and IT skills.
• A proactive approach to problem-solving and team support.
• NVQ Level 3 in Health & Social Care (or working towards it).
• A full UK driving licence and access to a vehicle.

If you’re committed to delivering high-quality care and ready to grow, we’ll support you with training and qualifications, including a Level 5 Diploma in Leadership.

What You’ll Get in Return

• Competitive salary
• Up to 31 days annual leave
• Performance-related bonus
• Pension & life insurance
• Car salary exchange scheme
• Cycle to work scheme
• Access to Blue Light Card discounts
• Outstanding career development opportunities

Ready to make a difference?

Apply today and take the next step in your care career with Hales Homecare.

Hales Homecare is a trusted provider of personalised, technology-enabled care services. We support older adults, individuals with disabilities and those with life-limiting conditions to live independently in their own homes.

With a reputation for excellence, market-leading training, and a clear career development pathway, we offer #morethanjustcare and are proud to invest in our people.