Job Description:

A Customer Experience Coordinator / Tenant Liaison Officer is required for a temporary position in Sunderland. The role will involve working closely with social housing tenants throughout works to their homes, ensuring a professional, supportive and positive customer experience.

The Company

A regional construction and property services business delivering regeneration, planned maintenance and energy improvement programmes within the social housing sector.

The Role

The successful candidate will act as the primary point of contact for residents, coordinating appointments and keeping customers informed throughout the delivery of improvement works, including new roofing, solar panels, new facades and boundary walls.

Responsibilities will include managing customer enquiries and concerns, arranging access with site teams, conducting customer visits, maintaining accurate records and supporting complaints resolution. The role will also involve gathering customer feedback, monitoring satisfaction and working closely with operational teams, clients and community stakeholders to ensure customer needs are understood and addressed.

Experience Required

• Previous experience in a customer-facing role with a strong focus on customer service.
• Experience managing enquiries, complaints and service requests.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Experience using CRM, customer database or case management systems.
• Ability to remain calm and professional when dealing with challenging situations.
• Experience within social housing, construction, planned maintenance or property services would be advantageous.
• Good Microsoft Office skills, including Word, Excel and Outlook.
• Full UK driving licence – essential.
• Customer service qualification or equivalent practical experience desirable.

Remuneration

£15.00 per hour PAYE

This is a temporary position and Corepeople Recruitment Limited will be acting as an employment business for the supply of temporary workers to the hirer.

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