Job Description:

Customer Service Advisor

Our client, based in Gateshead, offers personalised online learning development tools for schoolchildren at Key Stage levels 1 to 4. Committed to building collaborative partnerships with each school they work with, they are now looking to appoint a Customer Service Advisor to join their Customer Success Team which offers free ongoing support and guidance to teaching professionals, enabling them to spend more time teaching their pupils directly.

Your specific responsibilities as Customer Service Advisor will include:

• Supporting teaching professionals to ensure successful implementation of the company’s range of software applications
• Building trusted relationships with school stakeholders
• Promoting value added initiatives that enhance teacher engagement
• Providing proactive support and impactful training
• Helping teachers embed the company’s products effectively
• Delivering engaging online and in-person training sessions
• Monitoring school and student performance
• Creating and sharing actionable reports
• Collaborating with internal Sales, Renewals, and Marketing teams
• Staying informed around developments in Education

As Customer Service Advisor you will need experience of:

• Customer facing and telephone-based customer service roles
• Using technology and adapting to new platforms, systems and software
• Account and relationship management
• Using a CRM system
• Presenting to prospective and existing customers
• Organising your day effectively and maintaining good attention to detail
• Effective communication techniques

Rewards & benefits:

• Salary: £26k pa
• Performance Bonuses
• 25 days holiday + bank holidays
• Enrolment pension
• Full training & support
• Opportunities for progression

Please note: High levels of interest mean that we will only contact you if your application is shortlisted and this will happen within five working days. You must be eligible to work in the UK.