Job Description:

Location: Serck Heat Exchange, Newcastle
Hours: Full time
Salary: Up to £40,000 DOE

About the Role

Serck provides specialist design, manufacture, installation, service, and global export of heat transfer technology across a range of sectors and geographies. Our operational capabilities include industrial and marine heat exchangers, climate control and heat recovery products and efficiency coatings, as well as specialist, heavy-duty, high-performance, and heritage automotive radiators. We are trusted by a global roster of clients including F1 teams, national utilities, petrochemical producers, military, marine, and rail organisations. As a Quality Control Inspector, you'll make sure that every product and service we deliver meets customer specifications, internal standards, and legal requirements. You'll review and create work instructions, carry out rigorous inspections throughout the production process, and drive the investigation and resolution of any quality issues. The role is central to maintaining our quality management and calibration systems, and you'll work closely with customers, suppliers, and external inspectors to uphold the highest standards.


As part of your key responsibilities, you'll:

• Conduct and record comprehensive inspections on incoming materials, in-process work, and final products
• Perform internal QMS and product-specific audits, and coordinate inspections with customers and third parties
• Stop any process or delivery if quality compliance is at risk, immediately informing the relevant Manager(s)
• Review and issue clear work instructions for contracts to meet customer and internal standards
• Raise, review, and manage Non-Conformance Reports (NCRs), concession reports, and material certifications
• Initiate and participate in investigations into warranty claims and quality problems, using Root Cause Analysis (RCA)
• Assess claims and coordinate corrective actions, driving continuous improvement to enhance processes and reduce waste
• Maintain the company's Quality Management System (QMS) and monitor its effectiveness
• Manage the equipment calibration system, performing internal calibrations and coordinating external ones
• Liaise with customer representatives and suppliers to ensure they understand and adhere to all quality requirements
• Collate data dossiers and support the Quality Manager in compiling and publishing KPIs
• Advise staff on health and safety hazards and stop any unsafe actions observed
• Follow and adhere to all Safety, Health & Environmental (SHE) procedures and processes, and challenge unsafe acts and behaviours
• Carry out other reasonable requests made by the Company or your Line Manager

About You

We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!

• Extensive knowledge and understanding of reading and interpreting engineering drawings
• Experience working within a manufacturing environment is essential
• Proven experience dealing directly with external suppliers and customers
• Familiarity with the requirements of quality standards such as ISO 9001 and industry standards like ASME
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• CSWIP 3.1 or higher is preferable (CSWIP 3.0 may be considered for the right candidate)
• PCN Level II for MPI and DPI, or an equivalent qualification
• An apprenticeship certificate in a relevant engineering discipline is preferred
• Enthusiastic, conscientious, results orientated, and self-motivated with a 'can do' attitude
• Able to develop strong working relationships with the team and customers
• A good communicator at all levels, both in and outside of the business
• Able to work well under pressure in a demanding environment
• Good planning and organisational skills
• Willingness to learn and apply the Unipart Way principles and tools, including OCCs

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.

You may have experience in the following: Quality Control Inspector, QC Inspector, Quality Inspector, Quality Assurance Inspector, QA Inspector, Quality Technician, Quality Engineer, Mechanical Inspector, Fabrication Inspector, Welding Inspector, CSWIP Inspector, NDT Inspector, Goods Inwards Inspector, Final Inspector, QHSE Inspector