Job Description:

Repairs Coordinator / Claims Handler 

Salary: £27,000 – £30,000 + benefits (and weekly pay!)

Contract: Permanent | Full-time

Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)

Location: Office-based (Hebburn) or hybrid

Ideally based: Hebburn / Washington / South Shields / Bolden Colliery

Free parking on-site | accessible by public transport

Overview
An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish. 

Key Responsibilities

·Manage incoming repair projects from first notification through to completion of works

·Coordinate repairs using a trusted trades / contractor network

·Act as the main point of contact for customers, clients, surveyors and insurance companies

·Monitor work-in-progress and ensure all SLAs and KPIs are met

·Arrange emergency repairs as required

·Obtain estimates, reports and supporting documentation

What We’re Looking For

• Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast moving environment
• Highly organised with strong attention to detail
• Confident using Microsoft Office and internal systems/job management systems

What’s on offer

·Competitive salary up to £30,000 (weekly pay)

·Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6

·20 days holiday plus bank holidays

·Ongoing training and career development opportunities

Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.

If you think you have the relevant experience for this Repairs Coordinator / Claims Handler role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.