Job Description:

Are you a confident communicator with strong customer service skills looking for a varied role within a leading civil engineering and infrastructure environment?

Do you enjoy working with members of the public, businesses and key stakeholders, managing enquiries and complaints, and ensuring people are kept informed throughout major construction projects?

Elvet Recruitment is delighted to be working in partnership with an established construction and civil engineering business to recruit a Stakeholder & Public Liaison Officer on a 12-month fixed-term contract.

This is an excellent opportunity for a confident and organised individual to take on a key public-facing role supporting infrastructure projects across the region. You’ll act as an important link between the project team and local communities, ensuring communications are handled professionally, efficiently and with a high level of customer service.

The successful candidate will be approachable, resilient and highly organised, with excellent written and verbal communication skills and the confidence to deal with a wide range of stakeholders, including challenging situations.

What You'll Be Doing:

• Act as a key point of contact for members of the public, businesses and stakeholders affected by construction activity
• Manage the dedicated project email account, responding to enquiries, compliments and complaints in a timely and professional manner
• Accurately record and monitor stakeholder contact, complaints, incidents and claims
• Arrange visits with members of the public and businesses directly impacted by construction works
• Act as the first point of contact within the project visitor centre/site office when required
• Organise and facilitate visitor centre events, including schools, universities and industry visits
• Prepare weekly and monthly reports for the Site Team, client and Communications Team
• Attend monthly progress meetings, providing updates on stakeholder communications and any emerging issues
• Liaise with the Site Team and Communications Team regarding project website updates
• Provide guidance to site teams on effectively communicating with the public and handling conflict
• Assist with PR, community and social value events
• Support the wider Communications Team with general communications activity
• Maintain high standards of health and safety, safeguarding and GDPR compliance

What We're Looking For:

• At least 2 years' experience within a customer service, administration, communications or similar environment
• Excellent written and verbal communication skills
• Strong organisational skills and excellent attention to detail
• Confident dealing with members of the public and managing potentially challenging situations
• Good IT skills and experience using Microsoft Office
• A proactive, approachable and professional manner
• Ability to work independently and use your own initiative
• Full UK driving licence – essential
• Willingness to travel across the region when required

Desirable:

• Previous experience within communications, PR or marketing
• Experience updating customer-facing websites
• Understanding of social media platforms
• Previous construction or infrastructure experience
• Relevant qualification

The Details:

Location: County Durham

Contract: 12-month fixed term

Driving Licence: Essential

Regional Travel: Required

If you’re an experienced customer service or communications professional looking for an opportunity to work within a major infrastructure environment, get in touch with Elvet Recruitment today to find out more.

For this position, Elvet Recruitment Limited is acting as an employment agency in relation to permanent and temporary recruitment on behalf of our client.

By submitting your application, you confirm that you accept our Terms & Conditions, Privacy Notice and Disclaimers, which are available on our website.

For further information about this opportunity, please contact Heather Sweetman at Elvet Recruitment for a confidential discussion.