Job Description:

Technical Author / Document Controller
Jarrow, Tyne and Wear

Expervent, part of the MARCH Group, is seeking an experienced and detail-oriented Technical Author & Document Controller to join our growing team in Jarrow.

This is an excellent opportunity for a highly organised individual with strong technical writing and document control experience. In this role, you will be responsible for producing, coordinating, and managing project documentation, ensuring all documents are professionally presented, accurately referenced, and controlled in line with company procedures and ISO 9001 standards. Working closely with our engineering team, you will transform technical information into high-quality, client-ready documentation while maintaining robust document control processes throughout the project lifecycle.

Key Responsibilities:

• Produce Operation & Maintenance Manuals, design reports, method statements, commissioning records, and technical query responses using information provided by the engineering team.
• Prepare and maintain client document templates, design review forms, and technical query trackers, ensuring information is accurately transferred between client and Expervent formats.
• Review and edit documentation for clarity, structure, grammar, consistency, and adherence to company standards and templates.
• Coordinate document review and approval processes, tracking comments, responses, and final approvals.
• Manage project document registers, folder structures, and revision histories, ensuring superseded documents are archived appropriately.
• Issue, track, and record document transmittals to clients and stakeholders.
• Verify document numbering, references, and revision statuses across documents, drawings, and registers before issue.
• Maintain document control systems in compliance with ISO 9001 requirements and provide supporting records for audits.
• Support the development, maintenance, and continuous improvement of document templates and procedures.
• Handle sensitive client information in accordance with company and customer security requirements.
• Undertake any other duties reasonably required to support the business and the wider project team.

Skills and Experiences:

• Exceptional written communication skills, with the ability to produce clear, concise, and well-structured documentation from technical source material.
• Excellent attention to detail, particularly in relation to formatting, grammar, accuracy, and consistency.
• Advanced Microsoft Office skills, particularly in Word and Excel, including templates, styles, cross-references, tracked changes, tables, and conditional formatting.
• Strong organisational and time management skills, with the ability to manage multiple documents and deadlines simultaneously.
• Experience working within a quality management environment and following client-specific document requirements.
• Previous experience in a Technical Author, Document Controller, or similar technical documentation role within engineering, construction, nuclear, defence, manufacturing, or a related industry.
• Degree in an essay-based discipline or equivalent professional experience demonstrating strong written communication skills.
• Working knowledge of ISO 9001 and document management systems.
• Experience working with formal client document review and approval processes.
• Familiarity with AI-assisted writing tools and the ability to critically review and validate their output.

What We Offer

• Competitive salary
• 33 days annual including Bank Holidays
• Enhanced pension contribution
• Ongoing internal training and clear career development pathways
• A supportive employer committed to employee Wellbeing
• Genuine opportunities for career progression within a growing business

About Us

We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.

Why March?

Progress is People.

MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences. We believe diverse thinking strengthens engineering, and we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, just let the team know.